Frequently Asked Questions


Q1. I have registered a new account but cannot login. Plesk University says that my account is inactive. Why?

To enable your account, check inbox of the e-mail address you used to register an account for activation link. As soon as you activate your account you will be able to start using Plesk University.

 

Q2. I have completed the course and now I want to take a certification exam. What should I do?

Plesk University will assign you the exam immediately after you completed the corresponding course.

 

Q3. I want to pass a certification exam, but it is shown as “Restricted.” What does this mean?

Exams are available only to those students who have passed the corresponding training course. Once you complete the course, you will be able to take the exam. For example, to pass Plesk Professional Certification, you first must complete the Plesk Professional course.

 

Q4. I want to pass a certification exam, but cannot log in and get the "You are not a member of this branch" error message. Why?

Most likely, you are registered through the main website (university.plesk.com), but trying to log in to some company's branch (e.g. company Acme - branch acme.university.plesk.com). In that case, it is required to choose "Not affiliated / other" at the "Please select from the list below to log in to your exam site" interview step.

If you are a member of a company and it is present in the list, then send a message to the Plesk University system administrators with the company name and we will switch you to the corresponding branch within 2 business days.

 

Q4. What is your policy on exam retakes?

You have two attempts to pass each exam. If you failed the first attempt, you need to wait one week before taking the second attempt. Use this time to revise the course's materials, since the second attempt is your last. 

 

Q5. What is the structure of exams and the exam rules?

Exams have been designed to be challenging and to test your proficiency, skills, and technical knowledge of Plesk. We strongly recommend preparing by reviewing all training materials and practicing within a demo environment prior to your exam.

Each individual exam is unique and includes randomly selected questions and scenarios. The time limit on the exam is 30 minutes (45 minutes for Expert-level exams). You must answer 80% of questions correctly. Partially correct answers in multiple answer questions are not recognized as correct answers.

Use of training materials or outside help during the exam is prohibited. The goal of the exam is to test your knowledge of the product. If you cannot remember a best practice or a correct procedure, you will not be able to apply it in practice either.

All exams must be passed using remote proctor technology. This requires you to have a working web camera and microphone during the exam. A remote proctor ensures that you follow the examination rules and adds value to your certificate.

 

Q6. Can you tell me which exam questions I answered incorrectly?

No. The exam answers are not revealed, whether you pass or fail the test.

 

Q7. How long are Plesk University certificates valid?

Plesk certificates are valid for two years.

 

Q8. Do you offer courses/exams in languages other than English?

Currently, all of our courses and exams are available in English only.

 

Q9. Where are all the Plesk 12.5 courses and exams?

Plesk Onyx had surpassed Plesk 12.5 in usage and we have seen a significant drop in interest for Plesk 12.5 courses and exams. Therefore, Plesk 12.5 courses and exams have been retired and hidden from the catalog. If you had acquired these courses previously you will retain the access. However, starting June 12 2017, we strongly recommend using Plesk Onyx courses for study and passing Plesk Onyx exams.

 

Got questions?
Contact university@plesk.com.